ConnectWise DSIT (Downstream IT)
ITS-Autotask
ConnectWise DSIT (Downstream IT) Shared ConnectWise Ticketing for Client Ticket Management
AVD Standard User Package
ITS-AVD-Standard User Pkg
- Remote Monitoring and Management, Remote Help Desk (8ax6p) and Elevity Support
- Cloud Gateway Critical Protection
- Security Awareness Training
- Detect & Respond Endpoint Protection
- Multi-Factor Authentication
Notice: This service has some components provided to the customer directly from Microsoft. All service functions, and guarantees are provided by Microsoft for those services not Elevity
AVD User PC Setup
ITS-AVD-PC Setup
Once per 36-month contract period per user if a new device is acquired Elevity will deploy the new device and transfer standard user configuration and applications to the new device at no additional cost.
Engage Cloud Gateway
ITS-Engage Cloud Gateway
Security Awareness and human risk management platform accessed via the Email Security, Cloud Gateway product suite. Mimecast Engage includes: access to a content library of over 100 video-based learning modules, simulated phishing assessments, comprehensive human risk scoring and email based behavioral nudges
The elevITy Services Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc.
Cloud Backup
ITS-CloudBackup12
The cloud-based backup and recovery solution offers comprehensive protection for Microsoft 365, ensuring that all critical data across Teams, SharePoint, Exchange, and other components are securely backed up and easily recoverable. Standard Data Retention Period is 1-year.We should include the standard retention period timeline.
Cloud Backup 99 Year Retention
ITS-CloudBackup13
The 99-yearar retention cloud-based backup and recovery solution offers comprehensive protection for Microsoft 365, ensuring that all critical data across Teams, SharePoint, Exchange, and other components are securely backed up and easily recoverable.
Combined Engineering/Project Management
ITS-Eng/PM Hrs
Hourly Technical Work by one of Elevity's Engineers -
Elevity will provide the necessary work to activate the services in the above agreement. This amount of hours and associated costs have been spread out into monthly payments as a part of this agreement.
Method of Support: Elevity will provide technical support in two ways:
- Remote Support: from a remote location (using remote access software)
- Onsite: Elevity will dispatch an engineer to Client's site to perform IT services
Elevity will provide support in the manner that best suits the situation and reserves the right to determine which method is best for any given situation.
Hourly Project Management by one of Elevity's Project Coordinators:
- Project plan development and management
- Project communications
- Coordination of project resources, timelines, and schedules
- Additional project management and/or communication tasks as required
BDR Management
ITS-BDR Mgmt
Elevity’s service for monitoring and managing the BDR device.
Cyber Cloud Virtual Backup
ITS-Cyber Cloud 01
- Cyber Cloud Virtual Server Backup Software
- Backup Monitoring and Management
Cyber Cloud Physical Server Backup Software
ITS-Cyber Cloud 02
- Cyber Cloud Physical Server Backup Software
- Backup Monitoring and Management
Cyber Cloud Workstation Backup Software
ITS-Cyber Cloud 03
- Cyber Cloud Physical Server Backup Software
- Backup Monitoring and Management
Cyber Cloud Backup Storage per 250GB
ITS-Cyber Cloud 04
Elevity Platform
ITS-Elevity Platform
The Elevity platform is an evolving set of services and solutions that help your business connect with Elevity in a safe, secure and efficient way. The Elevity platform includes vCIO services, system maintenance and management software services.
The client will be assigned a dedicated virtual Chief Information Officer (vCIO). The vCIO will work closely with the client to develop IT initiatives, roadmaps, and budgets. As part of their commitment to the client, the vCIO will join regular cadence meetings as needed and conduct up to two Strategic Business Review meetings annually. The vCIO serves as a strategic advisor and a technical communication bridge to engage the engineering team for hands-on engineering tasks.
Elevity conducts regular reviews of IT systems to ensure their optimal functionality. The primary goal is to proactively maintain the systems and prevent any avoidable issues. While automated systems have been implemented by Elevity, it remains crucial to have human oversight to thoroughly examine these systems.
The Elevity platform includes additional software solutions which provide automated documentation tools, comprehensive change level tracking, secure password rotation, identity verification, warranty status, portal access to your tickets and advanced reporting tools.
Elevity Platform Tool-Only
ITS-Elevity Platform 2
The Elevity platform toolset is an evolving set of solutions that help your business connect with Elevity in a safe, secure, and efficient way. The Elevity platform toolset includes software solutions which provide automated documentation tools, comprehensive change level tracking, secure password rotation, identity verification, warranty status, portal access to your tickets and advanced reporting tools.
Fully Managed Server Package
ITS-SVR-Elite Server Pkg update this SKU leave old one for legacy contracts
Server Package:
- RMM Server Service
- Detect & Respond Endpoint Protection
- Elevity Support
Email Archiving
ITS-A1
Email archive with eDiscovery and regulatory compliance workflows including tools for finding and managing information easily, ensuring legal compliance, and safeguarding your data with bottomless, immutable storage for up to 99 years.
Cloud Gateway Critical Protection
ITS-Critical Protection Update with new bundled explanation
Email Security Includes:
Critical Protection Cloud Gateway security. Includes Perimeter protection to safeguard against targeted email threats, Internal Email Protect and Advanced Business Email Compromise.
The ElevITy Services Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc.
Cloud Gateway Advanced Protection
ITS-Advanced Protection Update with new bundled explanation
Advanced Protection Cloud Gateway security. Includes Perimeter protection to safeguard against targeted email threats, Internal Email Protect and Advanced BEC plus back up and restore capabilities including protection for uncategorized websites and links in emails via Browser Isolation.
The ElevITy Services Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc.
Cloud Gateway Premium Protection
ITS-Premium Protection Update with new bundled explanation
Premium Protection Cloud Gateway security. Includes Perimeter protection to safeguard against targeted email threats, Internal Email Protect and Advanced BEC plus back up and restore capabilities including protection for uncategorized websites and links in emails via Browser Isolation. Also includes internal collaboration security for sharepoint/onedrive/teams.
The elevITy Services Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc.
Email Migration Services
ITS-EMMigr02 create a new section Project included in agreement
eMail, Migration Wiz Self-Service (Per Mailbox)
Managed EDR
ITS-D&R Endpoint
Managed Endpoint Detect and Respond
Managed Endpoint Detect is a solution for threat detection and attack remediation. Our Security Operations Center (SOC) provides monitoring, building on foundational security to rapidly identify and halt attacks, minimizing harm and reducing risk to client environments.
Project Engineering Hours
ITP-Engineering Quoted
Technical work completed by Elevity's Engineers.
Elevity will provide the necessary work to activate the services in the above agreement. Thie amount of hours and associated costs are a part of a onetime payment at a flat rate. Support will be provided remotely or onsite, at Elevity’s discretion. All support will provided during normal business hours unless otherwise noted in the agreement or SOW. Any additional or out-of-scope work identified will be quoted separately.
Engineering Implementation
ITS-Engineering
Technical work completed by Elevity's Engineers.
Elevity will provide the necessary work to active the services in the above agreement. The amount of hours and associated costs have been spread out into monthly payments as a part of this agreement. Any additional or out-of-scope work identified will be quoted separately.
If the agreement is cancelled for any reason, the remaining unpaid amount of hours will be included on the final invoice.
Co-Managed Server Package
ITS-SVR-Essential Server Pkg update SKU but keep old for legacy contracts
Essential Server Package
- RMM Server Service
- Detect & Respond Endpoint Protection
- Any Labor requires a Support Pool
Duo MFA
ITS-Duo MFA
Multi Factor Authentication
Monthly Support Pool
ITS-Support Pool
Elevity’s Pooled hours for IT services are a commitment of labor hours for Elevity resources. This pool of dollars can be utilized for Elevity technical support, system maintenance, engineering, and project-based work. Support will be provided remotely or onsite, at Elevity’s discretion. All support will provided during normal business hours unless otherwise noted in the agreement or SOW.
Pooled dollars not used in a given month will "roll over" and expire in twelve months. Any unused dollars at the end of the term are non-refundable
Non-PC User Package
ITS-NPU-Non PC User Pkg
Non-PC User Package
- Multi-Factor Authentication
- Security Awareness Training
- Cloud Gateway Critical Protection
Project Management Implementation
ITS-Project Mgmt
An Elevity Project Coordinator will be assigned to coordinate the project to schedule resources, complete documentation, and communicate progress and next steps. If additional hours are needed due to client delays are scope changes, a change form will be presented. All project coordination will provided during normal business hours.
- Project plan development and management
- Project communications
- Coordination of project resources, timelines, and schedules
- Additional project management and/or communication tasks as required
Q Guard - 100+ users
ITS-Q Guard 100+
Service Desk Identity Validation
Remote Monitoring and Management (RMM)
ITS-RMM DC 01
- Management of Critical and Security Updates
- Device Monitoring
- Remote Access
- Task Automation
- System Inventory/Reporting Tools
Senior Engineering Hours
ITP-Senior Eng Actual
Specific amount of hours provided by a Senior Engineer for advanced configuration, maintenance, management, design, and other engineering services. Support will be provided remotely or onsite, at Elevity’s discretion. All support will provided during normal business hours unless otherwise noted in the agreement or SOW.
Standard Co-Managed User Package
ITS-CM-Standard User Pkg
Standard Co-Managed User Package Includes:
- Remote Monitoring and Management (RMM)
- Endpoint Protection- Cloud Gateway Critical Protection
- Security Awareness Training
- Multi Factor Authentication
- Office 365 Backup Services
The ElevITy Services ConnectWise & Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc. and provided by ConnectWise,LLC.
Notice: This service has some components provided to the customer directly from Microsoft. All service functions, and guarantees are provided by Microsoft for those services not Elevity
Standard User Package
ITS-STD-Standard User Pkg
Standard User Package
- Service Desk (6ax6p) and Engineering Support
- Remote Monitoring and Management
- Cloud Gateway Critical Protection
- Security Awareness Training
- Detect & Respond Endpoint Protection
- Multi-Factor Authentication
The ElevITy Services ConnectWise & Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc. and provided by ConnectWise, LLC.
Notice: This service has some components provided to the customer directly from Microsoft. All service functions, and guarantees are provided by Microsoft for those services not Elevity
Sync and Recover
ITS-Sync & Recover Update with new bundled explanation
Sync and Recover Includes:
- Automated Data Recovery and Advanced Email Management Tools
- For Exchange and Office 365
- Streamlines the recovery of mailboxes, calendar items, and contact lists impacted by unwanted deletion or corruption without the need for any hardware or software
- Reduces the need for dedicated email backup products or services for Office 365 environments
The elevITy Services Mimecast Addendum available at http://www.elevityit.com/terms-and-conditions is incorporated herein with respect to the EIT Services provided by Mimecast North America, Inc.
Q Guard - 0-50 users
ITS-Q Guard 0-50
Service Desk Identity Validation
Q Guard - 51-99 users
ITS-Q Guard 51-99
Service Desk Identity Validation
All Elevity Hourly Services and travel time will be billed to Client according to the following rate structure:
- A Standard rate for each service (detailed in the description of each service). Standard rates apply when service is provided during Elevity’s normal business hours (8:30 AM to 5:00 PM, Mon-Fri, not including holidays).
- After-Hours Services: Services provided outside normal business hours which have been scheduled at least 2 business days before service is provided, will be billed at 150% of the applicable rate and includes a 1-hour minimum service charge.
- Emergency Services: When unscheduled service outside normal business hours is requested or when immediate service is requested, and an engineer must disengage from servicing another client, labor will be billed at 200% of the applicable rate and includes a two-hour minimum service charge.
- All Hourly Support Services and associated travel will be billed with a 15-minute minimum and actual time after that.
- If no standard rate is listed or you are beyond the initial term of your agreement without a renewal and service is used you will be billed at the then current Elevity posted rates for all service and round trip travel
