At Elevity, we believe that great technology support starts with great people. Our everyday heroes—teams of dedicated IT professionals—work behind the scenes to deliver proactive IT management that keeps your business running smoothly and securely. From troubleshooting tech hiccups to crafting long-term strategies, our experts are committed to elevating your IT experience.
Curious what managed IT services really look like in action? Let’s pull back the curtain and introduce you to three of our most essential support teams:
These teams are the heartbeat of our managed IT support. Through strong relationships and trusted partnerships, they help transform technology from a daily challenge into a powerful tool for growth. Ready for a behind-the-scenes look? Let’s dive in.
The Service Desk Team Is Your Go-To Team for Everyday IT Challenges
When you reach out for managed IT support—whether it’s by phone, chat, or email—our Service Desk Team is ready to jump in. Acting as the front line of our managed IT services, this nine-person crew operates like a well-oiled call center, with nearly every incoming request for managed IT services going through them.
And they don’t just respond—they resolve. With an impressive average customer satisfaction rating of 4.98 out of 5 stars, this team is known for delivering fast, friendly, and effective support. But their superpowers go beyond the queue. Each team member brings a unique background and specialized skill set, allowing them to collaborate on complex challenges and deliver proactive IT management that keeps your business moving forward.
“Urgent customer projects can pop up quickly for the Service Desk Team. I’ve learned how to change priorities and jump to an urgent project when needed, then transition back to the unfinished project – seamlessly.” – Eric Willems, Service Desk Engineer III – Team Lead
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The Client Success Specialist Team Champions Your IT Success
While the Service Desk Team tackles the tech, our Client Success Specialist (CSS) Team focuses on the people. As your go-to partners for account management, the CSS Team is all about building strong relationships and making sure your experience with our managed IT services is smooth, strategic and personalized.
The team hosts monthly check-ins and semi-annual Strategic Business Reviews. They also quote hardware, answer billing questions and help with day-to-day needs. Through it all, they serve as your first line of partnership. They also collaborate closely with our vCIOs to introduce new tools and software, helping shape long-term technology roadmaps that support your business goals.
Leading the charge is the CSS Team Lead, who helps turn great ideas into action. Whether it’s improving internal collaboration or enhancing client communication, the Team Lead ensures that innovation and efficiency stay front and center—for both Elevity and the clients we serve.
“My goal as Team Lead is twofold, offering advice to the CSS team on client scenarios they are working through and to advocate for my team for the challenges we are facing in our role.” – Izzy Baier, Client Success Specialist – Team Lead
CASE STUDY: Comprehensive Tech Update for a Midwestern Law Firm
Guiding Your IT Strategy with the vCIO Team
When it comes to long-term planning and big-picture decisions, Elevity’s Virtual Chief Information Officer (vCIO) Team is your strategic partner. These experts help clients navigate technology choices—from evaluating new hardware and software to shaping proactive IT management plans that align with business goals.
vCIOs regularly join client check-in calls and Strategic Business Reviews. These conversations deepen relationships and give our team insight into each client’s unique challenges, industry trends and external factors that influence their operations.
Beyond meetings, the vCIOs research emerging technologies, review and update security practices and scope out major projects like system upgrades or infrastructure changes. Each of our offices—Madison, Appleton, Milwaukee, Chicago, and Columbus—has a dedicated vCIO. While they primarily serve their local regions, they collaborate across locations to support larger initiatives and lend a hand during busy seasons.
“As vCIOs our role is geared towards providing strategic IT guidance to clients about their use of technology, how they can use it to stay competitive. By helping clients strategically acquire and use technology we provide a critical role in our client's ability to achieve their business goals.” – Matt Freymiller, vCIO
Complete Technology Management That Moves Your Business Forward
At Elevity, we’re proud to be one of the Midwest’s most trusted providers of managed IT services. Our mission is simple: to help organizations like yours stay ahead with proactive IT management that reduces surprises, controls costs, and supports long-term success.
With a holistic approach to technology management, we’ve partnered with hundreds of businesses to turn IT into a strategic asset—not just a support function. We’d love to help you do the same.
